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Job Description

We are working in Partnership to with our client an E-Commerce business to recruit several Customer Delivery Managers on a full-time, permanent basis. These roles will be based at their head office near Wetherby in North Yorkshire. 

They work with an existing portfolio of clients which is growing year on year - this includes sports & clothing retailers, to charities. 
 
As a Customer Delivery Manager you will...
 
  • Ensure new client onboarding process is accurate and kept at a high standard 
  • Manage internal set up process for new client campaigns - ensuring agreed terms are met
  • Conduct regular review meetings; create agendas, have relevant data prepared, taking notes, creating action points, helping to suggest solutions to potential problems
  • Ensure service level agreements are met 
  • Managing client expectations around performance 
  • Support in providing and tracking agreed client KPIs - proactively monitoring performance 
  • Act as a central point of contact between the client business operations - building rapport and building relationships internally and externally   
Experience Required: 
 
  • Account Management / Customer Service / Client Success experience
  • Confident and clear telephone manner
  • High attention to detail
  • Strong communication via email and phone
  • Good level of computer literacy
This is a great opportunity to join the business and develop to a senior account manager in time. 
 
Salary: £25,000 per annum 
Hours: Monday to Friday 
Contract: full-time, permanent 
Location: fulltime office based for first 6 months in the role, post 6 months this will become a hybrid role with a few days working from home
 
Due to location and lack of public transport - candidates will need to drive or ride a motorbike. 
 
If interested please apply via the Cubed Talent website or for more information please call Kerri Tucker on 07748114223 / 01274 599354